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Welcome to Mistry Gems. By using our website and placing an order with us, you agree to the following Terms & Conditions. We've written these to be clear and straightforward, helping you understand what you can expect from us when shopping with Mistry Gems.
If you have any questions about these terms, please don't hesitate to get in touch.
When you place an order through our website, you'll receive an email confirming that we've received it.
All orders are subject to acceptance and availability. In the unlikely event that an item becomes unavailable after your order has been placed, we'll contact you as soon as possible to discuss the available options, including a replacement or refund where appropriate.
All prices on our website are displayed in Pounds Sterling (GBP).
We reserve the right to update prices, product descriptions and availability without prior notice. However, any changes will not affect orders that have already been confirmed.
Payment is securely processed during checkout using the payment methods available on our website.
We take great care to ensure that all product descriptions, measurements and photographs are as accurate as possible.
As many of our gemstones are natural, slight variations in colour, pattern and inclusions are part of their unique character and should not be regarded as faults.
Colours may also appear slightly different depending on your screen or device settings.
Many of our pieces are individually handcrafted or made using natural gemstones, meaning every item is beautifully unique.
All content on this website, including photographs, product descriptions, logos, graphics and text, is the property of Mistry Gems unless otherwise stated.
Content may not be copied, reproduced or used without prior written permission.
While we make every effort to keep the information on our website accurate and up to date, occasional errors may occur.
We reserve the right to correct any errors or omissions and to update information without prior notice.
We also cannot guarantee that the website will always be available without interruption, although we'll always do our best to minimise any disruption.
Nothing within these Terms & Conditions affects your statutory rights under applicable UK consumer legislation.
If you have any questions regarding these Terms & Conditions, please visit our Contact Us page, email us at sales@mistrygems.co.uk, or send us a WhatsApp message on +44 (0)7824 811567.
We'll always be happy to help.
We're passionate about creating beautiful sterling silver gemstone jewellery and providing the highest level of customer service.
Thank you for choosing Mistry Gems. We truly appreciate every order and hope your jewellery brings you many years of enjoyment.
📅 Last Updated: July 2026
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