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Terms & Conditions

Cancellation and Refund Policy

If you change your mind after placing an online order, you can cancel the purchase before we have sent our Dispatch Email to you. All dispatch emails are sent within one working day of the purchase. Orders can be cancelled by notifying us by email. We cannot guarantee a successful cancellation and a full money back refund if a cancellation email is not received within one day of the purchase.

Returns after dispatch

In an event you wish to return an item upon receipt, please notify us by email at sales@mistrygems.co.uk within 7 days of receipt of the item, with the following information:

  • Full name and address
  • Order number
  • Product code
  • Description
  • Quantity
  • Reason for return
  • Whether you require a replacement, refund or credit

All items (see Exception below) can be returned to Mistry Gems under the condition the item is in its original state, unworn and in its original packaging. We will gladly refund the total cost of the purchase less the original postage costs within 30 days of receiving the notice of returns and upon receiving the returned goods.

Exception For health and hygiene reasons earrings can be exchanged or refunded only if they are found to be faulty upon receipt of the product.

Please see our page on product care, as there is some useful information on how to protect your jewellery and keep it looking beautiful for years to come.

Our returns policy does not affect your statutory rights

Mistry Gems guarantees the rights you have to return goods under the Consumer Protection (Distance Selling) Regulations 2000.

Damaged items

We take great care and pride for ensuring our products are packaged securely before dispatch. In an unlikely event the item is received damaged upon arrival, please notify us by email immediately or within 2 days of receipt of the item.

Please return the item to Mistry Gems within 7 days of notifying us of the problem and we will replace the item or give you a full refund.

How to return the item

Simply email and notify us at sales@mistrygems.co.uk of your intention to return the item. We will reply to the email as soon as possible with our returns procedures.

Kindly note items returned are entirely at the senders risk. Mistry Gems cannot be held responsible for the loss or damage of the item/s in anyway caused when in transit through the postage system. The sender is responsible for the returns postage fees, which is suggested you send via the Royal Mail 'Special Deliverymethod as that will provide insurance for the goods too. Please obtain a receipt of proof of posting.


The information provided on this website, we endeavour to keep up to date and correct. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Mistry Gems endeavours to ensure colour reproduction is as accurate as possible. Slight variations may occur from the original. The photographs of the items on the website are indicative and some items may appear slightly larger or smaller than actual size. All dimensions of items shown are measured as accurately as possible and the slightest variations may occur. We will endeavour to provide the measurements of each item as accurately as possible. In an event the measurements are not shown or unclear we ask our customers to send us an email and we will gladly provide the relevant information.

Mistry Gems reserves the right to withdraw an item without prior notice and/or amend, update the item descriptions and prices of the products offered on the website.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly and accuracy. However, Mistry Gems takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.


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