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Your privacy is important to us.
At Mistry Gems, we respect your privacy and are committed to protecting your personal information. We believe in being open and transparent about how we collect, use and safeguard your data.
This Privacy Policy explains what information we collect, why we collect it, how it is used when you visit our website, place an order or contact us, and the choices you have regarding your personal information.
If you have any questions about this policy or how your information is handled, please don't hesitate to get in touch.
When you visit our website or place an order, we may collect information including:
• Your name
• Billing and delivery addresses
• Email address
• Telephone number
• Order history
• Payment information (payments are processed securely by our payment providers and we do not store your full payment card details)
• Information you provide when contacting us by email, telephone, WhatsApp or through our website
• Website usage information collected through cookies and analytics tools.
We use your information to:
• Process and fulfil your orders
• Communicate with you regarding your purchases
• Provide customer support
• Deliver your jewellery safely and efficiently
• Improve our website, products and services
• Prevent fraud and maintain website security
• Send marketing emails or newsletters only where you have chosen to receive them.
If you choose to subscribe to our newsletter, we'll occasionally send you updates about new jewellery, new collections, special offers and news from Mistry Gems.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Your online security is extremely important to us.
Our website is hosted by Shopify and protected using secure encryption technology (SSL/TLS) to help safeguard your personal information.
Payments are processed securely through trusted third-party payment providers. Mistry Gems does not store your full payment card details.
We only share your personal information where it is necessary to operate our business and provide our services.
This may include trusted providers such as:
• Shopify (our website platform)
• Payment service providers
• Royal Mail and courier companies responsible for delivering your order
• Trusted service providers that help us operate our website and communicate with our customers
• Trusted review platforms that help us collect customer reviews and feedback.
We never sell, rent or trade your personal information to third parties.
Our website uses cookies to help provide the best possible browsing experience.
Cookies allow essential parts of our website to function correctly, remember your preferences, improve website performance and help us understand how visitors use our website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of some parts of our website.
We use analytics tools, including Google Analytics, to help us understand how visitors use our website.
This information helps us improve the performance of our website, understand how visitors use it and continually enhance the overall shopping experience for our customers.
The information is analysed in an aggregated form and does not personally identify individual visitors.
We will only use your personal information where we have a legitimate reason to do so or where you have given your consent.
Under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), you have rights regarding your personal information.
These include the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where appropriate
• Withdraw consent for marketing communications at any time
• Object to certain types of data processing where applicable
If you wish to exercise any of these rights, please contact us using the details below.
We take appropriate technical and organisational measures to help protect your personal information from unauthorised access, misuse or disclosure.
While no website or online system can ever guarantee absolute security, we continuously work to keep your information as safe as possible.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet our legal and regulatory obligations.
Our website may contain links to other websites for your convenience.
Once you leave the Mistry Gems website, we are not responsible for the privacy practices or content of those external websites. We recommend reviewing their own privacy policies before providing any personal information.
If you have any questions about this Privacy Policy or how your personal information is handled, please visit our Contact Us page, email us at sales@mistrygems.co.uk, or send us a WhatsApp message on +44 (0)7824 811567.
We'll always be happy to help.
We respect your privacy and are committed to handling your personal information responsibly, securely and transparently.
We will never sell your personal information and will only use it where necessary to provide our products, deliver your orders and offer the customer service you would expect from Mistry Gems.
📅 Last Updated: July 2026
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